FREQUENTLY ASKED

QUESTIONS

SERVICES

  • For new patients, please call us at 309-304-3047 (Illinois Office) or 727-746-5812 (Florida Office) to learn more about our services and determine if we might be the right fit for your family.

  • Our Illinois office is located at:

    2103 E Washington St.
    Building 3, Suite 3B
    Bloomington, IL 61701

    Once you arrive on property, please enter the main entrance to Building 3 and go up the short flight of stairs to enter our suite on the right.  Please check-in at our front desk and your provider will welcome you into their individual office at your scheduled appointment time.

    Our Florida office is located at:

    1465 S Ft Harrison Ave
    Suite 204
    Clearwater, FL 33756

    Once you arrive on property, please enter through the main lobby and take the stairs/elevator to the second floor. You will walk down the south hallway to Suite 204 and enter through our double doors on the right. Please take a seat and your provider will welcome you at your scheduled appointment time.

  • We offer intake and treatment sessions Monday-Friday, with daytime and after-school availability. Testing is offered on Monday or Friday, depending on the provider you are scheduled with.

  • The time required for testing varies depending on your child’s age, efficiency in completing activities, and the testing tools required to address the concerns you have for your child. We provide families with an estimated timeframe of how long testing activities will take to complete at the end of the intake meeting.

  • The initial intake session is 60-minutes long. Treatment (e.g., therapy, parent coaching) sessions are 55-minutes long.

  • Your provider will initiate treatment based on the level of care that meets the patient’s current level of need, parental expectations, and family schedule. Typically, we recommend holding sessions once-per-week so that we can begin problem-solving and skill-building to initiate progress. As you and/or your child reach goals for treatment, sessions will likely be scaled back to every other week or once per month.

  • As you might anticipate, this varies based on a number of factors including your child’s age, presenting problems, and response to treatment. Our goal is to give you and your child the skills needed to overcome challenges without our guidance. We are happy to provide you with an estimated timeline of services following the intake session, however please keep in mind that this can change over the course of treatment. We will communicate with you throughout your child’s treatment to ensure you feel we’re providing the right level of care for his/her needs.

  • We require at least 24 hours notice for cancellation of in-person and online sessions to prevent your responsibility for the full session fee. Please note that insurance will not cover the expense of a cancelled appointment. True emergencies do arise and the fee may be waived in such a circumstance.

INSURANCE & BILLING

  • Providers at both our Illinois and Florida offices are in-network with Blue Cross Blue Shield. For families using BCBSIL or Florida Blue, our office handles all billing and reimbursement on behalf of our patients.

    Additionally, providers at both offices are certified non-network with Tricare East and West. This means that we are able to bill Tricare directly for services and receive reimbursement. Patients utilizing insurance may have a cost share payment, which we will collect on the date services are rendered. We recommend patients contact their benefits department directly to learn if their plan has a cost share expense for mental health services.

    We also work with self-paying patients and those covered by other insurance companies on an out-of-network basis. This means that insurance plans allowing members to go out-of-network for mental health may provide patient reimbursement for our services. We recommend checking with your insurance company’s benefits department to learn about the rates of reimbursement they offer for your policy. We will happily provide you with typical CPT or billing codes to help you determine what level of coverage will be provided to you. Upon your request, we can also submit claims on your behalf so that you may reimbursed directly by your insurance company.

  • We provide our patients with monthly superbills, or statements that contain the information needed by insurance companies to process your out-of-network claim for reimbursement. We recommend contacting your insurance company directly to learn their procedures for filing a claim or using an app such as Reimbursify to upload the information and have it filed on your behalf.

    Alternatively, upon your request, we can submit claims for our services to your insurance company on your behalf so that you may be reimbursed directly.

  • Our fees vary based on the services delivered. We will review these with you during the initial phone consultation.

  • If your child is uninsured or you do not wish to have your child’s services submitted for reimbursement by insurance, you are entitled to receive a “Good Faith Estimate” detailing your estimated cost of services. Under the “No Surprises Act”:

    -You have the right to receive a Good Faith Estimate (GFE) explaining how much your treatment will cost.
    -You have the right to receive the GFE at least one (1) business day before your first scheduled appointment.
    -You have the right to dispute the bill if your costs are $400 or more over your GFE.
    -Be sure to save a copy or picture of your GFE for future reference.

    For questions or more information about your right to a Good Faith Estimate, please visit www.cms.gov/nosurprises or call (708) 386-8800 ext. 103.

    The No Surprises Act applies specifically to those individuals who do not have insurance or who do not intend to use their insurance. If Thrive Child Psychology will bill your insurance or you plan to submit to insurance on your own, the right to receive a GFE does not apply to you.

  • Fees that are not covered by insurance are due on the date services are rendered. We accept cash, check, and credit cards through our secure online system, SimplePractice. You may also use your Health Saving Account (HSA) Card and Flex Saving Card (FSA) as a form of payment.